Contact & Support

Write to support@timedflow.com. We read every message and usually reply within one business day.

If a show is running right now, put Live show at the start of the subject line so it reaches us first.

• Frequently asked questions — plans and limits, sharing a room, sound alerts, what the free plan includes.
• Documentation — running a room, the controller and stage views, timers and messages.

Include these and the first reply is far more likely to be the fix rather than a question:

• The room link, or the room name and roughly when it ran.
• What you expected to happen, and what happened instead.
• Where you were — the web app, the Chrome extension, or iOS or Android — and the browser or device.
• Whether it happened once or every time.

Pro bought on the web is managed from your account settings. Pro bought inside the iOS or Android app is billed by Apple or Google, so it is cancelled from Apple subscriptions or Google Play subscriptions. A Pro subscription bought on any one of them applies everywhere you sign in.

To close your account, see deleting your account.

TimedFlow is operated by Dapols. See our Privacy Policy and Terms of Service. For privacy or data requests, email support@timedflow.com.